The Support section is the best instrument for helping you to quickly resolve small inconveniences which could occur during installation.

In the section below you can find a series of common troubles divided into product types. However, for more specific assistance, you may contact us through the Contact section by selecting Technical Assistance from the form.

The device does not perform any functions and the LED is off.
Verify the power source connections.

The device which is correctly powered does not perform any functions and the LED is off.
Perform the programming of the model using the LEARNING PROCEDURE described in the instructions.

The device is correctly powered but it is not possible to perform the LEARNING PROCEDURE.
Verify the connections of the signal reading cables.

The device is correctly connected and the LED shows a static GREEN light but it doesn't control the radio.
Verify that the device PLUG is connected to the REMOTE input of the radio.

The device does not perform any functions and the LED is off.
Verify the power source connections.

The device which is correctly powered does not perform any functions and the LED is off.
Verify the CANBUS connections.

The device is correctly connected and the LED quickly flashes RED.
Verify that the CANBUS radio line is enabled, if it is not enabled perform the activation with the computer diagnosis.

The device is correctly connected, the CANBUS is on and the LED quickly flashes RED.
The device is not in correct synchronization with the CANBUS, contact our technical centre.

The device is correctly connected and the LED flashes RED intermittently.
Verify the CANBUS connections.

The device is correctly connected and the LED shows a static RED light.
The device has performed the synchronization with the CANBUS but has not individuated the vehicle. Contact out technical centre.

The device is correctly connected but cannot control the K-BUS protocol.
Verify that the J5 jumper has been inserted between pin 1 and 2.

The device is correctly connected, controls the K-BUS protocol but ceases to work after the first time it is turned on.
Connect the UNICAN power source to the ignition.

The device is correctly connected and the LED shows a static GREEN light, but it does not control the radio.
Verify that the PLUG of the device is connected to the REMOTE entrance of the radio.

The device is correctly connected on a CANBUS OPEL line which is on, the LED shows a static GREEN light but blinks off after a few seconds.
The device performs the correct synchronization with the CANBUS, however it is not completely on, turn on the RADIO function with the computer diagnosis.

The device is correctly connected on a CANBUS RENAULT line which is on, but the LED shows a quick flashing RED light.
The device is not in correct synchronization with the CANBUS, contact our technical centre.

The device does not perform any functions and the LED is off.
Verify the power source connections.

The device, which is correctly powered, does not perform any functions and the LED is off.
Depending on the car protocol, check the dip switch 1 for the correct selection of CANBUS/Resistive.

The device is correctly connected to a CANBUS car and the LED quickly flashes RED.
Verify that the CANBUS radio-line is enabled. If it is not enabled, perform the activation with the computer diagnosis.

The device is correctly connected, the CANBUS is on and the LED quickly flashes RED.
The device is not in correct synchronization with the CANBUS. Contact our technical centre.

The device is correctly connected and the LED flashes RED intermittently.
Verify the CANBUS connections.

The device is correctly connected and the LED shows a static RED light.
The device has performed the synchronization with the CANBUS, but has not individuated the vehicle. Contact our technical centre.

The device is correctly connected but cannot control the K-BUS protocol.
Verify that the Violet/Black wire is connected.

The device is correctly connected and the LED shows a static GREEN light, but it does not control the radio.
Verify that the PLUG of the device is connected to the REMOTE entrance of the radio.

The device is correctly connected on a CANBUS OPEL line which is on, the LED shows a static GREEN light, but blinks off after a few seconds.
The device performs the correct synchronization with the CANBUS, however it is not completely on. Turn on the RADIO function with the computer diagnosis.

Resistive Mode
The device does not perform any functions and the LED is off.
Verify the power source connections.

Resistive Mode
The device which is correctly powered does not perform any functions and the LED is off.
Depending on the car protocol, check the dip switch 1 for the correct selection of CANBUS/Resistive.

Resistive Mode
The device, which is correctly powered, does not perform any functions and the LED is off.
Perform the programming of the device, using the LEARNING PROCEDURE described in the instructions.

Resistive Mode
The device is correctly powered but it is not possible to perform the LEARNING PROCEDURE.
Verify the connections of the signal reading cables.

Resistive Mode
The device is correctly connected and the LED shows a static GREEN light, but it doesn't control the radio.
Verify that the device PLUG is connected to the REMOTE input of the radio.

The unit does not carry out any function and the LED is off.
Verify the connections of the power supply.

The correctly powered unit does not carry out any function and the LED is off.
Verify the CANBUS connections.

The unit is connected correctly and the LED flashes RED quickly.
The unit has not been able to synchronize with the CANBUS. Contact our technical centre.

The unit is connected correctly and the LED flashes RED in an irregular way.
Verify the CANBUS connections.

The unit is connected correctly and the LED is lit up RED.
The unit has carried out the synchronization with the CANBUS but has not been able to identify the vehicle. Contact our technical centre.